Services A brand is nothing without focus. Here’s mine. Consumer insightQualitative (inc. focus groups, 1-1 interviews, stakeholder interviews) and quantitative (surveys, customer data analysis) research, personas, segmentation, design research. Brand StrategyBrand health studies, Positioning, value proposition, narrative, brand / product architecture, messaging frameworks. Experience strategyDigital platforms / web design, service design, customer journey mapping, CX strategy, CRM, loyalty programs. Creative strategyMulti-channel campaigns, social media strategy, content strategy, go-to-market strategy. Organizational transformationVision / mission / values, culture strategy.
